Sobot Ticketing: Powerful & Easy to Collaborate

Why Ticketing System

Greater Uniformity

Integration: a unified platform to handle all communication channels.

Association: classify, merge, and associate emails for a unified historical record.

Automation: automated flow, canned replies, and templates to enhance efficiency.

More Intelligent

Speed: no manual upkeep of spreadsheets; information is automatically updated.

Efficiency: custom trigger rules for efficient business matching.

Accuracy: higher accuracy and satisfaction with SLA rules management.

Easier Management

Simplicity: create a ticket with a simple click, automatically routing to the right agent.

Consistency: display all interaction records for better contextual collaboration and faster issue resolution.

Management: administrators can access comprehensive statistics and ticket statuses.

Core Features

Unified Handling Across Channels

Add your mailbox(es) to Sobot. Track and manage all your email interactions by converting them to tickets.

Efficient and Consistent

Automatically route tickets to a particular agent, or agents, in your account creating a trigger.

Sobot Ticketing System: Automatic Assignment

Measure and Monitor

With SLAs, you can specify the response and resolution time for a ticket based on criteria like priority, channel, time due, and customer type.

Where Ticketing System Is Used

E-commerce Platform Services

Integrate with common e-commerce platforms like Shopify, allow brands to organize, track, and manage customer interactions across various channels as tickets.

Sobot Ticketing System: Collaborative Ticket

Convert the Conversation to A Collaborative Ticket

Convert a conversation to a ticket and resolve complex issues more efficiently without switching tools, losing context, or missing updates.

Why Customers Love

Sobot has scaled with us. What I love most is that I don't need an administrator to maintain it. Ticket automation, efficient collaboration, unified information—all those things are really helping us bring response times down by 50+.

Sobot is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents, which has led to an increase in productivity of over 38 %.

Our vision was to find software that was simple for the end users and yet modern. Sobot checked what we really wanted. We have been taken care of and looked after, and our customer satisfaction rate is over 90%!

More Features

Set Priority

Classify tickets based on urgency and impact. Automatically assign priority based on the urgency of the issue.

Merge Tickets

Merge tickets that talk about the same issues and save time spent on sending the same reply multiple times.

Canned Responses

Agents can create their own personal canned responses or use shared responses depending on the type of tickets they deal with.

One Customer ID

See the info related to the ticket requester right next to it. Use integrations to show info from your CRM and order system as well.

Multilingual

Translate your ticket in the languages you offer support, so customers can raise tickets in the language they understand best.

Time-triggered

Execute maintenance activities on tickets based on the time lapsed since an event happened.

Categorized Template

Create categorized templates with pre-filled information like subject, description and properties.

Ticket Filter

Help managers in tailoring ticket lists, filtering them to showcase highly pertinent business metrics for swift review.

Learn More

A Powerfully Easy System for Tracking and Solving Tickets