Engage with Customers Instantly on a Single Platform
Engage with
Customers
Instantly
on a Single Platform
Why Live Chat
100% Acceptance
Be present where your customers are. No missed or lost calls with a single point of contact via the customer's preferred channel.
100% Acceptance
Be present where your customers are. No missed or lost calls with a single point of contact via the customer's preferred channel.
38% Gain in Conversion
Precise profiling effectively turns visitors into clients. Tailored service makes clients happy and increases revenue.
38% Gain in Conversion
Precise profiling effectively turns visitors into clients. Tailored service makes clients happy and increases revenue.
Foster Loyalty
All conversations in one place makes records relevant, AI-powered agent assist tools boost efficiency, etc, equip agents to extend customers' lifecycle.
Foster Loyalty
All conversations in one place makes records relevant, AI-powered agent assist tools boost efficiency, etc, equip agents to extend customers' lifecycle.
Core Features
Delight Your Customer
Omnichannel
Meet customers where they are.The dialog continues regardless of how they interact. Website, smartphone app, social media platforms like WhatsApp, Facebook, Instagram, Telegram, Discord etc.
Timely Response
Customer Segments
Improve Productivity
Unified Workspace
Customer tracking, prioritization, and response are easier with a unified agent workspace. System integration, efficient collaboration, connected records, and more to assist agents to give better service.
AI-assisted
Seamless Collaboration
Drive Business Growth
Intelligent Assign
Straightforward building blocks and point-and-click interface let anybody design and deploy workflow automations in minutes, regardless of technical experience.
Built-in Analytics
System Integration
Where Live Chat is Used
Customer Support
The best support should be personalized, customized, and conversational
Engage and Covert
Engage, activate and convert customers
Enterprise Service Management
Modernize the employee experience for IT, HR, finance, facilities
Customer Support
The best support should be personalized, customized, and conversational
Engage and Covert
Engage, activate and convert customers
Enterprise Service Management
Modernize the employee experience for IT, HR, finance, facilities
Why Customers Love
Our website, WhatsApp, Facebook, Twitter, and other sites can all connect to Sobot. So if any of our members send us a message on any channel, our agents can respond on a single workspace, which makes our receiving twice as fast. It definitely had a good effect on our sales.
With Sobot, our agents could help a lot of people at once while still giving each one individual attention. This helped us raise the first answer rate by 49%, the conversion rate by 6.8%, and the CSAT rate by 75%, which is truly amazing!
I think what we've done together with Sobot has made a huge difference in how quickly we can handle complicated tasks and get 93% CSAT, which has never been seen before.
Our website, WhatsApp, Facebook, Twitter, and other sites can all connect to Sobot. So if any of our members send us a message on any channel, our agents can respond on a single workspace, which makes our receiving twice as fast. It definitely had a good effect on our sales.
With Sobot, our agents could help a lot of people at once while still giving each one individual attention. This helped us raise the first answer rate by 49%, the conversion rate by 6.8%, and the CSAT rate by 75%, which is truly amazing!
I think what we've done together with Sobot has made a huge difference in how quickly we can handle complicated tasks and get 93% CSAT, which has never been seen before.
More Features
Customize the Widget
Personalize the widget to match your brand’s image that would resonate with customers to increase the chances of engagement.
Customer 360
Images, videos, attachments, gifs, calendar, dropdown, carousels, in-message FAQs.
Rich Messaging
Without coding, our click-to-build workflow designer lets you construct rich, personalized bot interactions.
Auto-translation
Automatically translate messages from all channels bi-directionally.
Create Contacts
Automatically create contacts whenever someone contacts you through any channel you have configured.
Agent Actions
Reassign conversations to other agents, update properties and resolve conversations.
Satisfaction Surveys
Measure the quality of your customer service by sending out precise and well-crafted customer satisfaction surveys.
Analytics
Customizable data reports with hundreds of metrics, make informed decisions to help your business scale.
