Customer Stories

see how we best support customer service

3C Omnichannel AI Assistance

We support omnichannel reception for Samsung 3C products, including internal service workflow, AI & Agent cooperation and VIP shopping guide and customer service, with positive feedback reaching 96%+.

3C Live Chat & Chatbot Social Media Integration

We help OPPO online store build live chat and knowledge base for sales and service team as well as social media message management system. The efficiency of customer service team has incredibly improved to a new level, with 82%+ chatbox resolution rate and 93% + positive feedback.

Finance Multi-language Multichannel Integration

We provide multi-language system to match the user coverage in OPay's overseas market expansion, with multichannel unified access and centralized processing system, and to form a closed-loop service, increasing efficiency by 100%.

Life Science Live Chat & Chatbot Knowledge Base

Agilent uses our customer service system to guarantee the timely reception of unfamiliar visitors to product inquiries, and to provide one-on-one dedicated customer service resolution for registered and paid users. Customers can quickly find the professional skill group, to achieve 0 delay waiting service.

Luxury Omnichannel CRM Ticket

MK has partnered with us to construct their pre-sales and after-sales services through our omnichannel customer service series products, including live chat, call center and ticketing system, which improve the chatbot resolution rate to 88% and deliver brand service value to a large extent.