Sobot Call Center:
More Efficient Service and Management
We have flexible on-demand deployment and voice resources in major cities worldwide. Clear and stable calls supported by various functions render great experience for customers.
Pop-up Incoming Calls
Data of outbound calls can be imported in bulk, automatically distributed by customized rules, meeting marketing needs including outbound calls of enterprises.
Bulk Outbound Calling
Real-time monitoring and multi-dimensional analysis of inspection ensures high quality agent services as well as team management, operation and decision-making.
Tailored for Call Center
with Services and Telemarketing in Synergy
Pop-up Incoming Call
Cloud Customer Center
Bulk Data Import
Personal Task Workbench
Detailed Call Records
Data Access Setting
Customized Customer Information
We provide rich line resources and fast, training-free
Stable and clear SIP calls bring a smoother communication.
Detailed monitoring + intelligent management + data reports,
improving overall efficiency.
The integration of chatbot, live chat and ticketing system
offers a shared cloud customer center where problems can
be solved all at once.
We support the connection with companies’ own line/gateway, or their appliance for cloud voice communication services from us, the number of major cities can be freely selected.
It supports the multi-level custom voice guidance and response, which can realize 24/7 telephone automatic voice inquiry service. Service efficiency can be improved by group reception.
Various routing strategies result in the assignment to the idlest; It also supports designated agent reception, frequent customer-priority reception, and VIP priority queuing.
With different options, agents can flexibly choose the online status and answer method according to their own needs, bringing a humanized answering experience.
When a customer calls, the basic information and history can be automatically popped up, allowing gents to provide accurate and efficient services.
An agent who cannot answer the customer's question can transfer to the other with one click to ensure that the customer's problem can be solved in a timely and effective manner.
During the service,an agent can ask the other to jointly provide services to customers through three-party calling.
Information verification(such as identity/number/order verification)can be done by entering information by pressing buttons via IVR.
Administrators use outbound call data to create, edit and delete tasks independently, and assign call numbers to designated agents when making outbound calls.
For customer problems that cannot be solved, agent can directly create a ticket and transfer it to VIP agent or coordinate internal resources of the enterprise.
An agent can summarize each call as needed,including business type and processing status. Summary fields can be customized.
The system will automatically give an evaluation of the service quality, such as: satisfied or dissatisfied, and you can view the satisfaction of call records of every agent.
Managers can view all indicators in real time, including agents’ working status, missed calls, etc., which is convenient for unified supervision and management.
Quality inspection standards and scoring criteria can be customized according to business characteristics, helping to quickly identify problems and improve service quality.
Customize the organizational structure of the telemarketing group. Different identities automatically grant different permissions to outbound call tasks and data to realize the data separation.
It records the full-dimensional data of each call, and automatically generates call recordings, which can be audited online or downloaded.