Our products help you

Unveil a new chapter of contact center

Call Center

Speak directly with customers, complete issues efficiently

Out-of-the-box voice system, affordable and scalable

Routing and IVR, intelligent distribution

Know your customers better with call recordings, post-call transcripts, and lifecycle information


Automate your service/sales with a powerful AI chatbot

Messaging your customers with AI

FAQ & Knowledge base

Editable actions, triggers, API...

Live Chat

Make a real connection with customers instantly

App\Web\Social media...Multi-channel integration

Live messaging & personalized support

Real time monitor, reports & analytics

Ticketing System

Collaboration and circulation, the central hub of customer support

On-demand customization to optimise operation

Real time monitoring, reminder and SLA

Multi-channel integration and original channel reply

Mail Support

Streamline customer support with email management

Multi-mailbox and Amazon buyer message integration

Agent assistance and more useful tools

Statistics, reports & analytics

Sobot Call Center Sobot Chatbot Sobot Live Chat Sobot Ticketing System Sobot Mail Support

The best customer experiences based on

Industry-leading capabilities

  • Omnichannel
  • Statistics & Analysis
  • Sobot APP
  • One-stop Solution
  • Open API
  • On-premise Service
Omnichannel Statistics Sobot APP Onestop Solution Open API On premise service


Engage your customers across every channel

Mail/Call/Chat/Ticketing/SMS/WhatsApp/Social media...

One-stop solution for all the contact channels you can imagine

Contact records, customer lists, labels, all stored in Sobot CRM

Statistics & Analysis

BI-driven customer service management and user operation

Agent workload analysis, satisfaction analysis

Contact records, customer lists, labels, all stored in Sobot CRM

Real time monitoring, trend monitoring

Sobot APP

Service with mobile APP anytime, anywhere

Reception and deliver service on mobile APP

Real-time processing & monitoring

Undertake PC operation, adapt to mobile scenes

One-stop Solution

Optimize your business by industry-leading customer contact solutions


Statistics & Analysis

Open API platform

Customer support

Sales & Operations

Open API

Seamlessly connect with other systems

Open and flexible, easy to streamline your agent workflows with Sobot API

On-premise Service

Our professional team provides not only SaaS but also on-premise service

Customized service

Data privatization

Open API platform

Exclusive services

Trusted by

Multiple brands and companies

3C Omnichannel AI Assistance

We support omnichannel reception for Samsung 3C products,including internal service workflow, AI & Agent cooperation and VIP shopping guide & customer service, with positive feedback reaching 96% +.

3C Live Chat & Chatbot Social Media Intergration

We help OPPO online store build live chat and knowledge base for Sales & Service team as well as social media message management system. The efficiency of customer service team has incredibly improved to a new level, with 82% + chatbox resolution rate and 93%+ positive feedback.

Finance Multi-language Multichannel integration

We provide multi-language system to match the user coverage in Opay's overseas market expansion, with multi-channel unified access and centralized processing system, and to form a closed-loop service, increasing efficiency by 100%.

Life Science Live Chat & Chatbot Knowledge Base

Agilent uses our customer service system to guarantee the timely reception of unfamiliar visitors to product inquiries, and to provide one-on-one dedicated customer service resolution services for registered and paid users. Customers can quickly find the professional skills group, to achieve 0 delay waiting service quality.

Luxury Omnichannel CRM Ticket

MK has partnered with us to construct their pre-sales and after-sales services through our omnichannel customer service series products, including live chat, call center and ticket system, which improve the chatbot resolution rate to 88% and deliver brand service value to a large extent.